Return & Refund Policy

At Country Markets, we want you to be fully satisfied with every purchase. This policy explains how returns, exchanges, and refunds work for both in-store and online (pickup and delivery) orders at all Country Markets locations.

General Merchandise

  • Non-perishable items may be returned within 30 days of purchase with a valid receipt or proof of purchase.
  • Items must be unopened, unused, and in original packaging unless the item is defective.
  • Refunds are issued to the original form of payment. Cash purchases under $[XX] may be refunded as cash; larger cash refunds may be issued by check.
  • Purchases made by debit or credit card will be refunded to the same card.
  • Without a receipt, we may offer a store credit at the current selling price, at management’s discretion, and may require valid photo ID.

Perishable & Grocery Items

  • If you’re unhappy with the quality of a perishable item (produce, meat, dairy, bakery, deli, or frozen goods), bring it back with your receipt within a reasonable time for a refund or exchange — no need for the item to be unopened.
  • Spoiled, damaged, or incorrect items should be reported as soon as possible; we’ll replace the item or refund you in full.
  • For food safety reasons, we cannot accept returns of perishable items that have been improperly stored or are past their use-by date due to extended time outside refrigeration.

Alcohol, Tobacco, and Lottery

  • In accordance with Michigan state law, sales of alcohol, tobacco, and lottery tickets are final and cannot be returned or refunded, except where a product defect is verified (e.g., a damaged, unopened container).

Gift Cards

  • Gift cards are not redeemable for cash and are non-refundable, except where required by law.
  • Lost or stolen gift cards cannot be replaced unless the original purchase can be verified.

Online Pickup Orders

  • If an item from your online pickup order is missing, incorrect, damaged, or substituted with an item you don’t want, contact us within 48 hours of pickup for a refund or credit on that item.
  • Refunds for pickup orders are issued to the original payment method used at checkout and typically appear within 3–5 business days, depending on your bank or card issuer.
  • Substitutions made with your approval (or under a substitution preference you selected at checkout) are not eligible for refund based on the substitution alone.
  • To report an issue with a pickup order, contact us using the information below or through the order confirmation email.

Delivery Orders

  • Delivery orders are fulfilled through Instacart, and all refunds, credits, and order issues for delivery are handled directly by Instacart, not Country Markets.
  • To report a missing, incorrect, damaged, or substituted item from a delivery order, please contact Instacart Customer Care through the Instacart app or website.
  • Delivery and service fees charged by Instacart are subject to Instacart’s own refund policies.

Payment Disputes & Chargebacks

If you believe you were charged in error, please contact us directly first — most issues can be resolved quickly without going through your bank or card issuer. This helps us serve you faster and helps keep costs down for everyone.

How to Return an Item

  • In-store: Bring the item, along with your receipt, to the customer service desk at any Country Markets location.
  • Online orders: Contact us using the information below within 48 hours of your order, and include your order number and a description of the issue.

Exceptions

Store management reserves the right to evaluate returns on a case-by-case basis, including situations not explicitly covered by this policy, in order to do what’s fair and reasonable for our customers.

Contact Us

If you have questions about a return, refund, or online order, please reach out to your local store.

This policy may be updated periodically. Please check this page for the most current version. This document is a general template and should be reviewed by legal counsel before publication to ensure compliance with applicable state and federal consumer protection laws.