Delivery & Shipping Policy

Country Markets / Polly’s Food Service Last updated: July 2026

Overview

Country Markets does not ship products directly to customers. Instead, we partner with Instacart to offer same-day grocery delivery and pickup from participating store locations. All delivery orders are placed, fulfilled, and managed through the Instacart platform.

How Delivery Works

  1. Placing an Order — Grocery delivery orders are placed directly through the Instacart website or app, selecting your nearest participating Country Markets location.
  2. Shopping & Fulfillment — Orders are shopped by an Instacart personal shopper at the selected store and delivered to the address you provide.
  3. Delivery Windows — Available delivery times, fees, and estimated arrival windows are set by Instacart and shown at checkout. These may vary by store, order volume, and time of day.
  4. Order Tracking — Once your order is placed, you can track shopping and delivery progress in real time through the Instacart app.

Participating Locations

Instacart delivery availability may vary by store. Check the Instacart app or website to confirm whether your local Country Markets location currently offers delivery.

Delivery Fees & Tipping

All delivery fees, service fees, and shopper tips are set and processed by Instacart at checkout. Country Markets does not set or collect these fees directly. Please refer to Instacart’s pricing and fee policies for details.

Substitutions

If an item you ordered is out of stock, your Instacart shopper may offer a substitution based on your preferences set at checkout, or contact you directly through the app. You may approve, decline, or choose your own substitution in real time.

Order Issues, Refunds & Returns

Because grocery delivery orders are placed and fulfilled through Instacart, issues with a delivery order — including missing items, damaged items, incorrect items, late delivery, or refund requests — should be directed to Instacart Customer Support through the app or at instacart.com/help.

For questions about products, pricing, or in-store availability at a specific Country Markets location, please contact that store directly.

Age-Restricted & Excluded Items

Certain items (such as alcohol, tobacco, or age-restricted products) may not be available for delivery, or may require age verification upon delivery, in accordance with Instacart’s policies and state law.

Shipping

Country Markets does not offer mail shipping of any products. All fulfillment is via local, same-day Instacart delivery or in-store pickup only.

Questions

For questions about this policy, please contact your local Country Markets store. For questions about a specific delivery order, order status, or delivery fees, please contact Instacart Support directly.